Shipping & Return_

For any e-store inquiries please send us an email at jennifer[at]weirdfishes.eu

 

For a limited time only we have free shipping within the EU.

(Returns costs are for your own account)


shipping costs_
at this moment we only ship within the EU.

netherlands
€ 5,00 and free delivery for orders over €250,00

european union
€20,00 and free delivery for orders over €350,00

studio pick-up
It is also possible to pick up your purchase at our design studio. If you would like to use this service, please send an email to jennifer[at]weirdfishes.eu and we can scedule an appointment

rest of the world
If you would like to make a purchase but you are located outside the EU, please don't hesitate to send us an email and we look into the options to make you a special shipment

Please note that our shipping costs do not include import duties.

We do not ship to P.O. Boxes.

delivery_
Goods are dispatched from Monday to Friday (excluding holidays). Your order will be send within 3 to 5 days or as soon as we have received the payment. Estimated delivery time will be around 2 to 4 business days. You will receive a tracking number via email when your order leaves our warehouse. Please allow 48 hours for the tracking information to become available.
If you have any questions regarding your shipment, please contact us at jennifer[at]weirdfishes.eu with your name and order number, and we will look into it for you.

During holidays or due to special circumstances, shipping may take a little longer.

shipping partners_
We work with the following partners: PostNL and DHL.

shipping location_
We ship directly from our studio, Veerpolder 19-014, 2361KX, Warmond, Netherlands

returns and refunds_
You have 14 days upon receipt of your order to return your item(s) and get a full refund. If you want to return an item please send an email within 7 working days after delivery at jennifer[at]weirdfishes.eu about your return or exchange. Please mention your reason for return and the order number.
The returned items must be new, unused, in perfect condition and unworn and in their original packaging and garment tags still attached in order to get a full refund. Damaged articles or stains will not be accepted.

You will be responsible to pay for the shipping costs.
The shipping costs are not refundable.
You should use a trackable shipping service and purchase a shipping insurance as we cannot guarantee we will receive the returned item(s) otherwise.
Once we receive your returned item(s), we’ll notify you of the approval or rejection of your refund. If your return is approved, you will automatically receive your refund receipt via email and the refund will be applied to your credit card within 14 business days. (depending on the payment method you used).

The articles must be returned to:
Weird Fishes_
attn. Jennifer de Bruyckère
Veerpolder 19-014
2361 KX Warmond
Netherlands


In the event that your order arrives damaged in any way, please email us as soon as possible at jennifer[at]weirdfishes.eu with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Custom made orders are not eligible for the right of withdrawal or return.

Jennifer de Bruyckère articles that were not purchased through this website cannot be returned or exchanged.

Weird Fishes is not responsible for any damage, theft or loss. Weird Fishes_ is the company under which the brand Jennifer de Bruyckère operates.